Falsehoods programmers believe about community management
- You can launch without a content policy without different subcommunities declaring war on each other.
- You can create a content policy that makes everyone happy.
- You won’t spend your days doing battle with the community over your content policy
- You can completely automate moderation
- You can use automation as a moderation tool without problems
- Everyone agrees on a definition of porn.
- I’ll just call it “not safe for work.” No problem, right?
- …adult?
- Everyone at least agrees kink is sexual, right?
- Banning tricky trolls by IP address won’t cause any trouble.
- People won’t mind if I make them install a little security service on their device to access the community.
- I mean, surely the reputable brand behind that tool is trustworthy. Someone would have sued if they weren’t.
- On that note, I’m sure calling the police on this troubled user is fine. The system has always done well by me!
- It’s just a simple slur filter. How controversial could it be? Everyone agrees on slurs.