I had long wanted to get serious about photography. I used a Canon PowerShot SX100 IS until it died on me, and quit photography. I just didn’t have the money for another camera, and phone cameras were inadequate.
One day, I finally saved enough to get a proper DSLR in the form of a Nikon D3400 with the kit 18-55 lens, plus the vibration reduced DX 70-300 lens.
Adorama had a great deal on a refurbished camera and refurbished lens. Everyone said refurbs were as good as or better than new because they had special attention from a tech at Nikon. That turned out to be false. I don’t doubt that every blog post and comment stating this was from someone who had a good experience and believed it to be true, but either I got a bad run or something changed.
The first camera had a big line up and down every image. Bad pixels. Hot pixels. Dead pixels. I don’t know. Adorama sent me a return label, and I shipped it off for a replacement. I had to spring for about $5 in packaging since I was only sending the camera back and the box was sized for it and the big zoom lens.
A replacement arrived around midday. I took a lot of great shots, and then I saw it. The faster the shutter got, the more obvious it was I got another defective camera. The picture was unusable by 1/1000 and almost completely black by the maximum shutter speed. Obviously, it’s not Adorama’s fault the camera was defective, but their support person said someone would check it before sending. They obviously didn’t do a thorough enough check. I was out about $10 for packaging this time since I already sent the big box back with the first camera.
I sent it and the lens back, and decided not to try again until I could buy new. By then, I was already pushing the return window on the 70-300 lens, and I couldn’t risk getting another bad camera to go with a lens I couldn’t send back anymore. To Adorama’s credit, they processed the returns and refund without fuss. The only problem was with the first camera where they processed it as a refund instead of a replacement, added a new order for the same camera, and I had to ask them to suspend it for a few days so the money could get back in my bank. They did, though, and that matters. Companies mess up. It's a fact of life. What matters is how they deal with it.
Who failed here? I don’t know. I do know Adorama no longer has Nikon D3400s, refurbished or otherwise, in stock as of this writing. The lesson not to put too much weight on what people say online cost me $15 and some time at the UPS store, and I consider it worthwhile.
When it wasn’t obviously broken, I got enough use out of it to realize I would probably be happier with a mirrorless camera. Those are still much more expensive and fall short in some areas. In the interim, I went with a new Nikon D5600.